Refunds & Returns
Thank you for shopping at The Ground Screw Centre. Our production team inspect each order before packaging to make sure it meets our high standards.
If you are in anyway dissatisfied with any items you have received, you can return them to us within 14 days of receipt for a refund subject to the following:
The Ground Screw Centre promise to refund any items you are not entirely happy with, provided they are returned to us in a fully saleable condition in the same condition that you received it, and it must be in the original packaging.
All refunds will be credited back to your original method of payment.
Please return all products in original packaging, with all contents supplied. The goods are your responsibility until they reach us, so make sure they’re packed up properly and can’t get damaged on the way! If items are returned to us in an unsaleable condition, e.g. used, damaged, missing items supplied etc. then unfortunately, we are unable to offer a refund.
If an item you purchased was purchased with a discount voucher, then we will only refund the amount that you paid (and not the amount the item was listed for).
If an item you purchased was in a sale then it may not be eligible for a refund if you have changed your mind. If you are in any doubt please contact us before making the purchase.
If 14 days have gone by since you received your purchase, we cannot offer you a refund or exchange.
We advise that any items being returned are done so by a tracked/signed for and insured service to ensure their safe arrival to our Returns Dept.
Our returns address is: The Ground Screw Centre, The Pavilion, Speedway Lane, Brandon, Coventry, CV8 3GL.
Orders can be cancelled by sending an email to firstname.lastname@example.org
The Ground Screw Centre will offer a full refund if the order is cancelled prior to its dispatch, once dispatched, there will be a 20% re-stock fee on ALL returns.
We will NOT accept a cancellation request once the order has been shipped.